![]() ![]() It is definitely a bonus and saves spending a long time on the phone or waiting days for an email reply.ĮMS also offers a customer help center where you can find out answers to a number of questions around shipping, returns, common FAQs, and more. This allows you to easily find answers to a number of services that REI provides. You can contact them by phone which is open 7 days a week, email or you can even use their live chat function.Ī really good part of REI is that they have a customer help center. REI has this really well displayed on the website. There are several ways to get in contact with both of these companies. This is quite a bit of a difference and for some people, it can sway what outlet they go for. Their returns policy only lasts for 28 days from the purchase date. They need to be returned or replaced within 90 days of purchase.ĮMS is a bit different. This includes things such as GPS devices, cameras, and bike trainers. You can return the product for a refund or a replacement with the exception of outdoor electronics. REI offers a one-year warranty and a chance to return on the majority of the products that they sell. Given the rough and ready nature of the activities that these products are designed for, you may need to use the warranty on an item you buy. Warranty and returns can be a big factor in judging where you buy a product from. That being said, EMS does stock slightly more brands than REI. So, the chances are you’ll find what you need in both stores if you are after a particular brand. They both stock a lot of great brands such as Outdoor Research, The North Face, Yeti, and Arc’Teryx. There isn’t a whole lot of difference between REI and EMS when it comes to their range of products. We’ve found that both REI and EMS stock a wide range of products such as jackets, footwear, and backpacks to name just a few. This includes a range of outdoor clothing and equipment for men, women, and children. Range of productsīoth of these outdoor recreation stores offer a wide range of products. To find out which outlet is better, we’ll look at each feature and service of both REI and EMS in depth. REI has free shipping on orders over a certain amount, whereas EMS does notĮxploring REI vs EMS features and services.EMS stores are mostly based in the US Northeast, whereas REI stores can be found nationwide.EMS is limited to 29 days from the purchase date, whereas REI offers a one-year return policy on most their products.EMS has a wide range of brands available, whereas REI doesn’t offer as many brands.The main differences between REI vs EMS are: Our Verdict: REI vs EMS – both are great retailers but REI just edges it.Exploring REI vs EMS features and services. ![]()
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